Terms & Conditions

SMS Messaging Terms & Compliance

Program Description

This messaging program sends appointment confirmation and reminder messages to customers who have filled a form with Roof Genie LLC through our website, or via our scheduling forms, and who have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

Opt-Out Instructions

You can cancel the SMS service at any time. Just text "STOP" to . After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help Information

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected] or call during business hours.

Rejoin Information

If you previously opted out of our SMS messages and would like to rejoin the program, you may opt back in at any time by signing up again through the same method you originally used (such as submitting a form on our website or providing consent during registration). Once you re-enroll, you will begin receiving SMS messages from us as before. If you need assistance rejoining or encounter any issues, reply "HELP" for support or contact us directly at [email protected] or call during business hours.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message Frequency & Data Rates

Message frequency may vary. Standard message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages to confirm your appointment and to remind you of the time and date. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

By opting into the Roof Genie LLC messaging program, you can expect to receive messages related to your specific service inquiries, appointment confirmations, and reminders. While message frequency may vary depending on your interactions with our scheduling system, users typically receive between 3 to 5 messages per booked appointment. You maintain the right to opt-out at any time by texting STOP.

Supported Carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

Age Restriction

You must be 18 years or older to participate in our SMS program.

Privacy Policy

If you have any questions regarding privacy, please read our Privacy Policy.

General Terms

Intellectual Property Rights

This Site and all the materials available on the Site are the property of Roof Genie LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws.

Disclaimers

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied.

Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party vendors. Roof Genie LLC shall not be responsible for any loss or damage incurred as a result of such dealings.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You are responsible for maintaining the confidentiality of your login credentials.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Roof Genie LLC operates.

Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

Contact Information

Roof Genie LLC

• Phone:
• Email: [email protected]