Privacy Policy

1. Information We Collect

We collect information to provide better services to all of our users.

• Personal Information: Name, email address, phone number, physical address, and payment details.
• SMS Records: We maintain records of your explicit opt-in consent and the timestamp of your subscription.
• Non-Personal Information: IP address, browser type, device information, and cookies.
• Customer Communication: History of service inquiries and appointment details.

2. How We Use Your Information

We use the collected data for:

• Providing, maintaining, and improving our services.
• Processing transactions and sending related information, including confirmations and invoices.
• Communicating with you about appointments, support, and security updates.

3. SMS Messaging & Compliance

• Opt-In & Consent: Explicit opt-in is required before receiving any SMS. We maintain secure, timestamped records of how and when consent was provided. SMS opt-in is optional and is never required to submit a form or to receive service.
• Opt-Out: You may reply "STOP" at any time to cancel SMS notifications. You will receive a one-time confirmation message and will not receive any further SMS until you opt back in.
• Help: Reply "HELP" at any time to receive assistance information.
• Message Frequency: Message frequency may vary based on user interactions and appointment schedules. Users typically receive between 3 to 5 messages per booked appointment.
• Message & Data Rates: Standard message and data rates may apply. Please contact your wireless provider for details about your specific plan.
• No Third-Party Sharing of SMS Data: Your mobile number and SMS opt-in consent data will not be shared with any third parties or affiliates for marketing or promotional purposes, and will not be sold, rented, or transferred. The only permitted sharing is with aggregators and providers of the Text Message services strictly for message delivery.

By opting into the Roof Genie LLC messaging program, you can expect to receive messages related to your specific service inquiries, appointment confirmations, and reminders. While message frequency may vary depending on your interactions with our scheduling system, users typically receive between 3 to 5 messages per booked appointment. You maintain the right to opt-out at any time by texting STOP.

Data Protection: We maintain strict confidentiality. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. Your data is never disclosed to third parties or affiliates for marketing or promotional purposes. Information is only shared with trusted subcontractors in support services (such as customer service or payment processing) as necessary to fulfill our service to you.

5. Data Security

We implement industry-standard encryption, secure authentication, and regular security updates to protect your personal data from unauthorized access or disclosure.

6. Cookies & Tracking

We use cookies for site functionality, security, and analytics. You can control cookie settings through your individual browser, though some site features may not function properly if cookies are disabled.

7. Your Rights & Choices

You have the right to access, update, or request the deletion of your personal data. You may withdraw your consent for communications at any time.

8. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their specific policies.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal/regulatory reasons. Significant changes will be notified via our website or email.

10. Contact Us

Roof Genie LLC

• Phone:
• Email: [email protected]

By using our services, you consent to this Privacy Policy.